English Law - Orders are only accepted in that the Law of England shall apply to the contract arising from such an order and to the determination of the rights and liabilities of the respective parties and in that no action or other proceedings shall be bought by either party in relation to such a contract except in a court of competent jurisdiction in England.

In the following terms and conditions, 'the company' refers to 'Chez Route (UK) Ltd' and 'the customer' refers to the contact person on the booking or quotation. By placing a booking with Chez Route (UK) Ltd, the Customer acknowledges that they have read, understood and agree to accept the Terms and Conditions as detailed below.



  • 1. Application - Our Standard Terms and Conditions apply equally for verbal or written contracts. The acts or omissions of the passengers are the responsibility of the ‘the customer’ and therefore any additional costs incurred for the performance of the contract rest entirely with the hirer irrespective of whether ‘the customer’ travels with the party.
  • 2. Quotations - All quotations are valid for 7 days (providing the date of travel is more than 14 days ahead) unless agreed in writing at the time of booking and are given subject to 'the company' having an appropriate vehicle available at the time the hirer accepts the quotation. The given quotation is for driver and vehicle only.
  • 3. Airport Pick Ups - We advise that all short-haul flight pick up times from airports, be made for a minimum of 30 minutes after the scheduled flight landing time. All long haul flight pick up times from airports, be made for a minimum of 60 minutes after the scheduled flight landing time. We allow 30 minutes grace waiting time at no additional cost with all airport pick up’s. In the event 'the company' waiting time exceeds 'the company' grace waiting time period, then additional waiting time charges would apply in accordance with the vehicle type. Waiting time is charged in 15-minute segments or part of at a rate of £10. For example if 'the company' driver has had to wait 37 minutes beyond the grace period, then you would incur 45 minutes additional waiting time charge.
  • 4. Flight Delays – In addition to 'the company' grace period of 30 minutes, 'the company' will allow a further 45 minute cushion period for flight delays, immigration, reclaiming your baggage and clearing customs. This is the maximum cushion period we can allow between bookings. If after this time you have not come through or made contact with 'the company', we will instruct 'the company' driver to pull off. In such an event 'the customer' would be liable for an additional 2 hour waiting time charge (£20) on top of the booking fee already paid. Should our services be required thereafter by 'the customer', it would be considered a new booking subject to availability and full payment would be required, prior to the vehicle being despatched.
  • 5. Payment – At the time of processing the booking and accepting these terms and conditions, the customer is presented with the payment terms on the screen. If any outstanding payments are due, 'the company' reserves the right to collect the outstanding balance due from the original credit/debit card used by or for 'the customer' at any time. In the event that the deposit is not paid on time or balance is not paid by the due date ‘the company’ reserve the right to cancel the whole booking and any amount paid will be forfeited and the full balance will be due.
  • 6. Surcharges - The quotation is given with regard to the operating costs at the time of the quotation. If more than 14 days elapse between the date of the quotation and its performance, the company, reserve the right to pass on any increase in the cost of fuel or any other increased costs resulting from government action. ‘The company’ reserves the right to charge for damage to vehicles made by the hirer and/or the passengers. Invoice for professional cleaning or cost of damage will be sent to the customer and charged by ‘the company’. ‘The customer’ has 48 hours to make payment after the invoice has been delivered electronically.
  • 7. Cancellation by 'the customer' - All cancellations must be made in writing to info@chezrouteminibus.co.uk. Cancellation refund is based on the following: 21 days or more notice – 75% of the total cost will be refunded, 14 days or more notice – 50% of the total cost will be refunded, 7 days or more notice – 25% of the total cost will be refunded, if the hirer cancels within less than 7 days notice before the booking, any payments will be forfeited to the company and the full value of the trip will be due. Cancellation of an event or holiday or "reason for travel" does not affect the 'the customer' liability and the full balance will be due as if the vehicle was traveling.
  • 8. Cancellation by ‘the company’ - In the event of an emergency or a vehicle being off the road due to an unforeseen mechanical issue or a request by 'the customer' to unilaterally vary the agreed conditions, ‘the company’ may refund any transaction and without liability cancel the contract. However, ‘the company’ will endeavor to supply transport with alternative suppliers but cannot guarantee this.
  • 9. Force Majeure: Neither party shall be liable in damages or have the right to terminate this Agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections, including, without limitation, failure of suppliers, subcontractors, and carriers, and/or any other cause beyond the reasonable control of the party whose performance is affected to substantially meet its performance obligations under this Agreement.
  • 10. Use of the Vehicle - The 'the customer' cannot assume the use of the vehicle between outward and return journeys nor will the vehicle remain at the destination for 'the customer' sole use unless this has been expressly agreed in writing by ‘the company’. ‘The company’ reserves the right to levy additional charges for timings or mileage over and above the original agreement on a pro-rata basis as confirmed by 'the customer' at the time of booking.
  • 11. Change of vehicle – ‘The company’ reserves the right to subcontract to another operator to perform the contract or to supply replacement vehicles with the same number of seats or a combination of multiple vehicles able to carry the same number of passengers. In the event that a vehicle of differing specification or class is supplied the liability of the ‘the company’ will be limited to the difference in price.
  • 12. Route - Unless 'the customer' has advised of a particular route and specified it at the time of booking, the route taken will be entirely at the discretion of ‘the company’. The vehicle will depart at the date and time agreed by 'the customer' at the time of the booking confirmation. It is the 'the customer' responsibility to account for all passengers are on time. ‘The company’ cannot accept liability for any losses incurred by passengers who fail to adhere to 'the customer' instructions.
  • 13. Breakdown or Delay – ‘The company’ may give advice on journey times in good faith, but cannot guarantee that the journey is completed by a specific time, and will not be liable for any inconvenience or loss incurred caused by a breakdown or unforeseen delay while en-route to pick up the 'the customer' or en-route to the booking destination.
  • 14. Driver Hours - Drivers hours are regulated by law and 'the customer' accepts responsibility for timings agreed at confirmation of booking. 'The customer' accepts drivers are required to take regular breaks during driving and if for any reason the driver reaches maximum allowed hours 'the customer' is aware the driver may not drive anymore. In such an event ‘the company’ company may provide an additional driver which may incur extra charges. In an event where ‘the company’ the journey booked by ‘the customer’ in theory is within the allowed hours, but due to unforeseen circumstances has taken longer than the allowed hours under law the customer will be liable to arrange alternative transport for the rest of the journey or wait for legal break the driver must take.
  • 15. Property - The vehicles are subject to statutory safety restrictions on the carriage of luggage. The driver has sole authority to decide whether the property is carried. ‘The company’ cannot accept liability for damage to or loss of property being carried on the vehicle nor can it accept responsibility for any loss or damage left on the vehicle after hire. Property found on the vehicle after hire will be held at the vehicle operating base. It is the ‘the customer’ or the passenger's responsibility to collect the property and any costs incurred to collect the property are to be occurred by ‘the customer’. Property is to be collected at a time agreed by ‘the company’ and ‘the customer’.
  • 16. Passenger Conduct - The driver is responsible for the safety of the vehicle. If any passengers breach statutory regulations, the driver has full authority to have them removed. If passenger conduct results in damage to the vehicle, ‘the customer’ shall be responsible for any remedial costs incurred.
  • 17. Alcohol and Tobacco Consumption - All vehicles are strictly non-smoking by law. Under no circumstances is alcohol to be consumed on any company vehicle without the express written permission of ‘the company’.
  • 18. Complaints - All complaints must be made in writing to info@chezrouteminibus.co.uk within 7 days of the date of hire to the company. ‘The customer’ agrees that in the event of a dispute arising from a booking, a chargeback request will not be raised through the card issuer or bank. ‘The company’ will review and respond to the complaint and come to an agreement with ‘the customer’ about the complaint. ‘The customer’ agrees to have a fair independent hearing in a County Court if an agreement cannot be made between ‘the customer’ and ‘the company’.
  • 19. Agency Arrangements - Where ‘the company’ hires-in vehicles from other operators at the request of ‘the customer’ and where ‘the company’ arranges ancillary facilities such as meals, accommodation, ferries, admission tickets or any other services provided by another supplier, it does so as agent for and on behalf of ‘the customer’. Any terms and conditions imposed by such other suppliers shall be binding on the hire. In such cases ‘the customer’ accepts ‘the company’ may share personal information with the third party in accordance with the General Data Protection Act.
  • 20. Animals - With the exception of guide dogs, no animals are to be carried on company vehicles.
  • 21. Bookings are subcontracted to ‘the company’ by a third party – In an event whereby the third party requested the balance of the booking to be settled by ‘the customer’ with cash payment upon pickup will be responsible to ensure the payment is made. Should ‘the customer’ have made full payment to the third party, ‘the customer’ is responsible to still make the payment. Since the booking is made by a third party, the third party is also responsible to present these terms to its client and the client of the third party must resolve any disputes including payment disputes with the third party directly.